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An opX Culture

Building a Continuous Improvement Culture

Taking the journey to build a LEAN culture will be a rewarding experience. Such a culture depends on these primary common characteristics:

  • Customer Focus
  • Organizational Alignment
  • Empowered Employees
  • Simplicity
  • Improvement
  • Visualization

Program Results:

  • A vision & documented plan for your Agency
  • Definition of behaviors and accompanying exercises that reinforce the desired culture
  • High-level process-flow mapping and tools to continue process mapping across company
  • Metrics development & alignment across company
  • Dashboard/Visual Work group boards to use for measuring improvement
  • Baseline and measurement tool for workforce strength
  • Tools to implement to instill a continuous improvement culture

To Become Recognized as an opX Master Agency:

  • Demonstrate proof agency is using the tools and measuring results
  • Present a tour/virtual tour of agency adoption of tools
  • Prepare an annual Plan of Action

Beginning the opX Journey

It always begins with leadership.  Our work will begin with:

  • Define servant-leadership
  • Define & align goals & metrics to be customer-focused
  • Clarify very specifically behaviors that support lean values

Conduct a 1 ½ day workshop that supports:

  • Vision, mission, goal alignment
    • Why do you exist?
  • Servant-leadership exercises
    • Includes defining “continuous improvement” culture behaviors
  • Identify leadership talents & strengths
  • High-level metric development
  • High-level process flow mapping
  • Personalized goals and focus

Prior to the workshop, we will:

  • Conduct Kolbe A Index that will help with designing programs and understanding your talents & strengths

Schedule & Time Commitment

It is expected that participants commitment to a year of development in order to complete the opX program. This is a self-driven program that blends both an workshop instruction environment with a focus on personal goal setting.

Graduating from the opX Program

  • Conduct a graduation interview of understanding of concepts and appropriate application
  • Design a Plan for 2019
  • Attend the graduation ceremony at the 2019 Joe Vincent Management Seminar.

Please Read


In order to determine your agency's qualification for the opX program as well as investment required, please contact Marit Peters at 800.880.7428 ext. 122.