TO: All Agency Staff
FROM: ______________________ (E&O Loss Control Manager)
We recently experienced an E&O claim or a “near-miss” incident that can provide a valuable lesson for all of us concerning E&O loss control procedures.
|What happened? (Describe in detail the circumstances leading to the incident and the outcome.)
|What specific procedure in the Agency Procedures Manual, if any, was not followed that caused this claim or incident? |
|What procedure should be added to the Manual, or how should the existing procedure be changed or strengthened as a result of this incident? |
|Person responsible for follow up? |
|What can be done to prevent a similar incident in the future? |