About IIAT
Our commitment to our members
- We will hire responsible people with a personal commitment to
customer service.
- We will train and cross-train all employees in association
products and services and in member needs.
- We will use every member contact to demonstrate and communicate
our commitment to service.
- We will monitor the service expectations of our members, and use
that information to create service standards.
- We will be known for our trustworthiness. We will promise only
what we can deliver, and deliver on all our promises.
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Association Information
See what IIAT can do for you (membership
brochure - pdf)
Who we are:
- A nonprofit organization of 1,700 independent property and casualty
insurance agency members and 250 associate members from insurance companies,
MGAs and other vendors of agency products
- Total member agency employee population is more than 12,000.
IIAT Mission: Help Members Succeed
How we carry out our mission:
- Professionalism in education
- All student materials in IIAT classes are written by IIAT's credentialed
professionals to meet the specific needs of IIAT members
- All classroom instructors are professional educators recruited
and trained by IIAT
- IIAT has the nation's largest state association program for participants
in the Accredited Customer Service Representative designation program
- Professionalism in governmental advocacy and political action
- IIAT is a leader in the Texas insurance industry in providing
to legislators and other policymakers accurate, timely and well-grounded
analysis of insurance issues
- IIAT's political action program has been acknowledged for its
success in helping elect Texas Supreme Court justices with balanced
perspectives on liability issues
- Professionalism in providing insurance markets
- IIAT's Personal Lines Connection has helped more than 100 small
agencies by replacing lost markets for personal auto and homeowners
- Since 1989, IIAT has filled market gaps caused by market constrictions
in such lines as personal umbrella, small workers' compensation
and farm and ranch coverages
- Professionalism in providing technical resources
- IIAT's 9 coverage guides, now provided online through InfoCentral,
are unique among state agent associations as a handy desk reference
for understanding policy terms
- IIAT's Texas Insurance Agents Handbook, also provided online through
InfoCentral, is unique among state agent associations as a handy
desk reference on agency management and operations
Types of insurance business our member agencies write:
- About 27.4 percent of the $16 billion in personal lines insurance premiums
for such products as personal auto and homeowners policies -- about $4.4 billion
- About 80 percent of the $6.3 billion in commercial lines premiums for such
products as multiperil commercial, commercial auto and workers' compensation --
about $5 billion
- Many of our larger agency members also offer life and health insurance
- Membership criteria
Our history:
- Founded in 1898 as the Local Underwriters Association of Texas
- Expanded in 1993 through merger with the Professional Insurance Agents
of Texas, which was created in 1943
