About IIAT

Our commitment to our members

We will hire responsible people with a personal commitment to customer service.
We will train and cross-train all employees in association products and services, and in member needs.
We will use every member contact to demonstrate and communicate our commitment to service.
We will monitor the service expectations of our members and use that information to create service standards.
We will be known for our trustworthiness. We will promise only what we can deliver and deliver on all our promises.

Who to call (pdf)

IIAT Staff

Unless otherwise indicated, IIAT staff can be reached at 800.880.7428.
After hours, use the extension number to leave a message in the individual's voice-mailbox.

Executive

David VanDelinder, CPCU, AAI | Executive Director (122)
e-mail: dvand@iiat.org

Cindy Quy | Administrative Manager (117)
e-mail: cindyquy@iiat.org

Professional Staff Services

Cindy Quy | Professional Staff Services Manager (117)
e-mail: cindyquy@iiat.org

Ashley Skeens | Member Services Representative/Local Association Representative (107)
e-mail: askeens@iiat.org

Emily Thomas | Member Services Representative (108)
e-mail: ethom@iiat.org

Lauren McNeil | Member Services Representative (106)
e-mail: lmcneil@iiat.org

Julian Herrera | Support Services Assistant (111)
e-mail: jherr@iiat.org

Education

Paul Martin, CPCU | Director (114)
e-mail: pmart@iiat.org

Jim Gavin | Continuing Education Manager (115)
e-mail: jgavi@iiat.org

Regina Anderson, CIC | Technical Service Manager (116)
e-mail: rande@iiat.org

Stephanie Miller | Education Manager (113)
e-mail: smill@iiat.org

IIAT Insurance Agency

David Surles, CPCU, AAI | Director (147)
e-mail: dsurles@iiat.org

Jennifer Fudge | Agency Manager (146)
e-mail: jfudg@iiat.org

Joseph Hewitt | Customer Service Representative (144)
e-mail: jhewi@iiat.org

Angela Smith, ACSR | Customer Service Representative (145)
e-mail: asmith@iiat.org

Hollie Jarratt | Customer Service Assistant (143)
e-mail: hjarr@iiat.org

Governmental Affairs

H. Lee Loftis Jr. | Director (118)
e-mail: lloft@iiat.org

Lea Brimberry | Governmental Affairs Manager (154)
e-mail: lbrim@iiat.org

Communications

Bill Roof | Director (124)
e-mail: roofwr@iiat.org

Linda Timmons | Communications Manager (126)
e-mail: ltimm@iiat.org

Rhonda Wood | Web/Print Producer (149)
e-mail: rwood@iiat.org

Administration

David Neahusan, CPA, CNA | Director (138)
e-mail: dneah@iiat.org

Betty Mullenix, PHR | Accounting Manager (137)
e-mail: bmull@iiat.org

Linda Rodriguez | Cash Receipts Assistant (132)
e-mail: lrodr@iiat.org

Jackie Larson | Data Processing Manager (139)
e-mail: jlars@iiat.org

Esmeralda Madrigal | Data Processing Assistant (153)
e-mail: emadr@iiat.org

Kieran Whaley | Accounting Records Coordinator (141)
e-mail: kwhaley@iiat.org

IIAT Advantage Markets/Business Partners

Bill Wade, CPCU, CIC | Director (120)
e-mail: bwade@iiat.org

Peter Uhrig | Marketing Manager (121)
e-mail: puhri@iiat.org

Polly Middlebrook | Marketing Operations Manager (125)
e-mail: pmidd@iiat.org

Dave Wagner | Member Services Ambassador (104)
e-mail: dwagner@iiat.org

Marcie Tipton | IIAT Advantage Accounting and Support Assistant (131)
e-mail: mtipt@iiat.org

Scott Hubacek | Member Sevices Ambassador
e-mail: shubacek@iiat.org

Kristen Fearn | IIAT Advantage Assistant (128)
e-mail: kfearn@iiat.org

Agency Management

Rick Bondurant, CRM, CIC | Director (136)
e-mail: rbond@iiat.org