Education

Accredited Customer Service Representative Program

More than 4,500 agency customer service staff and owners in Texas have been awarded the ACSR designation as part of a nationwide program managed by the Independent Insurance Agents & Brokers of America.

• ACSR of the Year: An outstanding ACSR is chosen each year to recognize superior achievement. The award is presented at the IIAT convention each year. Four previous winners have also won the IIABA ACSR of the Year Award. Nominations are solicited in December.
  
  
• Full-day ACSR Update classes: Innovative teaching strategies are used to broaden a customer service representative's grasp of independent insurance agency operations (one 6-hour class). Used by ACSR designees to meet reaccreditation requirements. Content revised each January.
  
  
• ACSR on Demand: In an effort to meet member needs, IIAT has developed the ACSR on Demand program to offer ACSR courses in underserved areas.
  
  
• How the program works: How to achieve your ACSR designation and maintain it, benefits of ACSR, helpful facts you need to know, course content of the coverage classes for personal lines, commercial lines and life and health tracks, and content of the two-day E&O loss prevention/customer skills classes
  
  
• Honor Roll Agencies: View the names of more than 140 IIAT members whose commitment to staff professional development has been recognized by their designation as Honor Roll Agencies, and learn how your agency can qualify.