“Insurance Agents using outsourcing resources to get more done.Do what you do best and outsource the rest “-Peter Drucker
Outsourcing may be defined as –Leveraging the expertise of a specialist provider to liberate internal resources maximizing productivity, performance and profitability.
Many IIAT members have inquired about outsourcing, also known as remote staffing, in general and have asked us to provide some information on particular services that are available in the marketplace for insurance agents. The focus of this article will be on backroom business processes or service tasks that agents might consider outsourcing in lieu of customer service functions or human resource functions.
In order to stay competitive in today’s insurance business environment, agents across the country are focusing resources on their core functions. Outsourcing some of your business processes may be the answer to providing top notch customer service and freeing up more time for sales and personal service.
Questions to be addressed: