An Agency Guide to E&O Loss Control & Workflow


The Client Life Cycle – Agency Workflow Sections​

  • The following sections of the guide follow a client from “cradle to grave,” representing transactions and workflows in the typical independent agency.
  • Regardless of the nature of the transaction, proper documentation is essential and the establishment of consistent procedures is key to being able to defend an E&O claim.
  • Each section contains the tools you need to develop Best Practices procedures for the particular workflow.

Marketing and Selling

  • Best Practices Ideas for:
    • Advertising and Marketing
    • Account Reviews
    • Surveys and Checklists
    • Agent/Broker of Record Letters
    • Proposals and Quotes
  • Self Audit
  • Sample Letters / Documents / Wording
  • Sample Procedures

Claims

  • Best Practices Ideas for Handling Claims
  • Case Studies
  • Self-Audit
  • Sample Letters / Documents / Wording
  • Sample Procedures

Certificates of Insurance

  • Best Practices Ideas for Certificates of Insurance
  • Case Studies
  • Self-Audit
  • Sample Letters / Documents / Wording
  • Sample Procedures

Technology Issues and E&O

  • Admissibility of Electronic Records
  • Automated Agency Management Systems
  • Cellular Telephones and Voice Mail
  • Fax Machines
  • E-Mail and The Internet
  • Interactive Web Sites
  • Transactional Filing and E-Filing
  • Self-Audit

New Business

  • Best Practices Ideas for:
    • New Business in General
    • Applications
    • Binders
    • Policy Delivery
  • Self Audit
  • Sample Letters / Documents / Wording
  • Case Studies
  • Sample Procedures

Renewals

  • Best Practices Ideas for Renewals
  • Case Studies
  • Self-Audit
  • Sample Letters / Documents / Wording
  • Sample Procedures

Policy Audits

  • Best Practices Ideas for Policy Audits
  • Case Studies
  • Self-Audit
  • Sample Letters / Documents / Wording
  • Sample Procedures

Other Issues

  • Company Service Centers
  • Employee Absence
  • Insurer Insolvency
  • Life, Health and Financial Services
  • Merger and Acquisition
  • Premium Finance Agreements
  • Privacy and Fair Credit Reporting
  • Records Retention
  • Suspense and Diary Systems
  • Claims Made Policies

Policy Changes

  • Best Practices Ideas for Policy Changes
  • Case Studies
  • Self-Audit
  • Sample Letters / Documents / Wording
  • Sample Procedures

Cancellations and Nonrenewals

  • Best Practices Ideas for Cancellations and Nonrenewals
  • Case Studies
  • Self-Audit
  • Sample Letters / Documents / Wording
  • Sample Procedures

Using Wholesalers

  • Best Practices Ideas for Using Wholesalers
  • Case Studies
  • Self-Audit
  • Sample Letters / Documents / Wording
  • Sample Checklist
  • Sample Procedures