The self-audit consists of four important steps:
Complete the self-audits contained in this guide (see Read This First for links to the self-audit forms for each section)
Prepare an action plan based on the items with the lowest scores
Review all current written policies and procedures and update them as necessary
Conduct random, periodic reviews of client files to check for adherence to policies and procedures
Without a regular review of your internal procedures, inconsistencies will develop that can lead to an E&O claim. Your Quality Control Manager can take the lead in performing the self-audit. In addition to lowering E&O exposures, such a review will also improve your customer service, allow you to recognize cross-selling opportunities, and increase your revenue by eliminating gaps in the client’s insurance program.