TIIA Personal Lines


TIIA designation classes address key insurance issues in personal and commercial lines that every agent should know. Whether you’re new to the insurance industry or you’re a veteran looking for a refresher on key insurance issues and skills, IIAT’s commercial and personal lines classes provide the most up-to-date insight and practical guidance for Texas insurance personnel.

Personal Lines Classes

  • 7.5 CE Credits/Class
  • 8 a.m. – 4:30 p.m.
  • $175 member/$215 nonmember

Note: For two-part courses, completion of Part 1 is not required to attend Part 2. Parts do not have to be taken on consecutive days.

Personal Auto Exposures – Part 1

Reviews the liability exposures associated with owning a personal auto including the legal basis for liability, eligibility and underwriting concerns and how to evaluate coverage in independent company forms. Discover how the policy responds to common customer questions and consumer protections in Texas.

Topics include:

  • Policy as a contract
  • Functions of the auto policy
  • Eligibility
  • Principles of liability
  • Definitions
  • Exclusions
  • Common problems and solutions
  • Underwriting considerations
  • Variations in independent company forms
  • Communicating with customers
  • Consumer protections

Personal Auto Exposures – Part 2

Explore the first party coverages in the personal auto policy including uninsured motorists, personal injury protection and physical damage. Additional topics include common customer questions, the problems with loss valuation and variations in individual company forms.

Topics include:

  • Personal injury protection vs. medical payments
  • Uninsured motorist issues
  • Physical damage coverage
  • Custom furnishings
  • Valuation of losses
  • Rental car exposures
  • Common problems and solutions
  • Variations in independent company forms
  • Communicating with customers

Personal Liability Exposures

Learn about a variety of exposures common to the personal insurance customer. Review the liability section of the homeowners policy, internet exposures, watercraft exposures and common customer questions. Learn more about insuring in-home businesses, underwriting considerations and umbrella policies.

Topics include:

  • Principles of liability
  • Liability coverage in the homeowners policy
  • Common problems and solutions
  • In-home business exposures
  • Specialty policies
  • Special events
  • Internet exposures
  • Umbrella liability
  • Watercraft liability
  • Identity theft
  • Underwriting considerations
  • Communicating with customers

Residential Property Exposures – Part 1

Explore residential and personal property exposures as addressed in the ISO homeowners policy. Review eligibility for various homeowners forms and valuation issues. The class also addresses common customer questions, how to evaluate forms and consumer protections in Texas that apply to residential property.

Topics include:

  • Eligibility
  • Valuation issues
  • ISO forms comparison
  • Homeowners form 3
  • Water damage and foundation coverage
  • Ordinance or law
  • Consumer protections
  • Common problems and solutions
  • Communicating with customers

Residential Property Exposures – Part 2

Learn about various ISO endorsements used to modify coverage, including scheduled personal property, increased limits and replacement cost coverage for personal property. This class also addresses the use of and need for the condominium form and the renters form, as well as the use of and variation of the various ISO dwelling policy forms will be reviewed. 

Topics include:

  • Condominiums
  • Renters coverage
  • Dwelling fire
  • Dwelling fire forms comparison
  • Scheduled property
  • Flood
  • Common problems and solutions
  • Communicating with customers

E&O Risk Management: Meeting the Challenge of Change

  • 6 CE Credits
  • 9 a.m. – 4 p.m.
  • $175 member/$215 nonmember

This class provides a comprehensive view of E&O to help agents reduce their exposure to E&O claims. Learn about the lifecycle of an E&O claim, documentation techniques, E&O considerations for agency operations and more.

Topics include:

  • Agency and carrier relationships
  • Understanding agent duties and the role of agency procedures
  • Reporting an E&O claim and a 360° view of a claim
  • Risk assessment questionnaires and coverage checklists
  • Agency defenses and documentation
  • E&O considerations for agency operations

Also available as a live online video webinar at ABEN, The Agents and Brokers Education Network. Learn more.

Earning the TIIA Designation

To earn the TIIA designation, agents must complete all the commercial or personal lines TIIA classes, plus the E&O class, within five years of taking their first TIIA class. Agents must also pass an exam for each class.

Exams to earn the TIIA designation can be taken online after each class at no additional charge through the TIIA Exam Center. Passing the exam is one of the requirements for earning the TIIA designation in both personal and commercial lines. In order to maintain the designation, TIIA designees must complete 12 hours of IIAT CE-approved training every two years.

 Agents who complete the TIIA designation in personal or commercial lines earn the right to use the TIIA designation as a professional credential. The TIIA designation denotes an advanced level of knowledge and expertise. TIIA designees will have a keener understanding of regulations and insurance issues enabling them to provide the most accurate technical assistance and superior customer service.

Who should attend?

The TIIA program is ideal for agency staff who assist customers with their insurance questions or advise customers about insurance options. No previous experience is required, though introductory training in the agency or with IIAT’s New Employee Orientation program is advised. Experienced employees who train others in the office will benefit from exposure to the materials and instructional methods.

Contact IIAT Education & Training

Connie Gomez
Connie Gomez


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