Customer Service Excellence Program

IIAT Education, in collaboration with New Level Partners, presents the Customer Service Excellence Program—a series of live, engaging workshops focused on strengthening customer relationships and fostering teamwork. Participate to learn practical skills you can apply immediately, and earn a certificate upon completing the program.

• Six live workshops focused on critical customer service skills
• Topics include customer communication, time management, negotiations, and more
• Interactive sessions led by New Level Partners, experts in insurance learning solutions
• Convenient Zoom workshops, 9 – 10:30 a.m.
• Certificate of completion awarded after all sessions

Price:

All 6 sessions:

$499 Members

$739 Non-members

REGISTER

Customer Service Excellence Program

Six live workshops focused on critical customer service skills.

1. Customer Centricity - Mindful Service

   Session 1
   November 4, 9 - 10:30 a.m.

2. Customer Communication

   Session 2
   November 11, 9 - 10:30 a.m.

3. Email Essentials

   Session 3
   November 18, 9 - 10:30 a.m.

4. Leading Difficult Customer Calls with Confidence

   Session 4
   November 25, 9 - 10:30 a.m.

5. Time Management Success

   Session 5
   December 2, 9 - 10:30 a.m.

6. Introduction to Negotiations

   Session 6
   December 9, 9 - 10:30 a.m.