Customer Service Training


Quality customer service is a touchstone of Trusted Choice independent agents. Whether you need a refresher or you're new to the industry, IIAT's convenient online customer service training can help.

Client Management Essentials

This training package features five courses that introduce communication styles and guidance on how to create a positive impression. It also includes courses on agency errors & omissions best practices. Cost $80

Business Communication Fundamentals

A five- course foundation series that includes essential elements of business writing, verbal communication and time management. Cost $80

Advance Negotiation and Communications Skills

This training package features four  courses on elevating negotiation skills, building credibility with clients, delivering powerful messaging on professional relationships and developing and strengthening an elevator pitch. Cost $80

Contact IIAT Education & Training

Connie Gomez
Connie Gomez

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Paying by check? Download IIAT's Printable Registration form

Teach, Reinforce, Challenge – Our Online Solutions are perfect for Training Your Team!