Filing a Complaint
Agents and policyholders can file complaints regarding noncompliant certificates of insurance with the Texas Department of Insurance.
Mail: Consumer Protection
P&C Intake Unit, Mail Code 104-3B
P.O. Box 149104
Austin, Texas 78714-9104
The complaint should include a copy of the noncompliant certificate and a completed copy of the "Request for Certificate Review" form below. Instructions
Sample Completed Review Form
Blank Review Form
Request for Unapproved Certificate
If a certificate holder requests an unapproved certificate form, IIAT recommends that you issue an ACORD 25 and transmit it to the certificate holder with the following wording or something similar:
We have issued an industry-standard ACORD certificate of insurance issued on your behalf for the captioned client. A law passed by the Texas Legislature effective January 1, 2012 (Senate Bill 425) requires certificate forms (as well as questionnaires and related documents) to be filed with and approved by the Texas Department of Insurance. We are prohibited by law from issuing a certificate unless it has been approved. The certificate form you furnished for issuance was not found on the list of approved forms. For more information regarding the law or details on how to obtain approval of your form, please go to the certificates of insurance page on the TDI website.