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4 Customer Experience Practices You Can Learn From Buc-ee’s

If you’ve been to a Buc-ee’s before, you know it’s so much more than a gas station or convenience store; it’s a destination in itself.

Buc-ee’s has achieved a cult-like following, thanks in part to its yummy barbecue and snacks, seemingly endless rows of gasoline pumps, and fun shopping sections. I’ve only been to a handful of Buc-ee’s in the past year — mostly because they haven’t expanded into middle Tennessee yet — but my family members and I are now certified Buc-ee’s superfans. It turns out that it only takes one trip to fall in love!

In this article, INSURCON keynote speaker Brittany Hodack breaks down the top customer experience choices that fuel Buc-ee’s success, and dishing on how you can implement these lessons to drive your own business forward.

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See Brittany Hodack at INSURCON!

In "Creating Superfans: How to Turn Your Customers into Lifelong Advocates", Brittany shares her memorable, five-part framework that aligns audience members around the actionable steps businesses must take to turn customers into superfans: loyal, enthusiastic advocates.

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