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Tips for Consumers: Filing Claims Related to the Winter Storm

The 2021 Winter Storm Event is expected to be the largest insurance claim event in Texas history. Many consumers will experience claims resulting from the extreme freezing temperatures.

Here are some tips to assist your clients in the event they have a claim:

  1. If you experience water damage from broken pipes, turn the water off as quickly as possible to mitigate further damage.
  2. Report the claim to your agent or insurer. Take photos and videos of the damage and clean-up. Save your invoices and receipts for any supplies you have purchased. If you hire a contractor, be sure to use reputable contractors and plumbers.
  3. Be aware that a storm of this magnitude will easily overwhelm the insurance company adjuster resources as well as plumbers and contractors. Once you have reported the claim to your agent or insurer, be patient. Adjusters will be working overtime to get to your claim and get it resolved.

If you have not been contacted within 72 hours of reporting your claim, please contact your claims representative for an update.

For more guidance, see TDI's Insurance tips following winter storms.