TWIA Agent Bulletin: Pay Plan Updates and More

Now, agents can select the 10-Pay plan in the Agent Portal and make the first payment via EFT or eCheck.

Summary of latest updates available to agents in the Agent Portal

• Agents can select the 10-Pay plan and make the first payment via EFT or eCheck. (See video below.)
  • IMPORTANT: The policyholder must enroll in auto pay in the Policyholder Portal. If not enrolled in auto pay for the remaining payments, the policy will default to the 4-Pay plan without written notice to the agent or the policyholder. Agents should provide a valid email address for the policyholder to ensure they receive auto pay enrollment information and billing notifications.
  • A pop-up alert will remind the agent the 10-Pay plan requires a valid policyholder email.
• Agents can view the same payment schedule as the policyholder can in their Policyholder Portal account. (Included in video below.)

• Policy dashboard load times have been improved.
• A pop-up alert will remind the agent an application cannot be edited once submitted and in “submitted status.”
• Limits of liability have been updated for manufactured homes for policies effective on/after 1/1/2023.

What’s next
Agent Portal updates that are coming soon include a printable quote function.

If you have any questions, please contact Policy Services at [email protected] or (800) 788-8247. TWIA's normal business hours are Monday-Friday, 8:00 a.m.-5:00 p.m.