TIIA Commercial Lines


TIIA designation classes address key insurance issues in personal and commercial lines that every agent should know. Whether you’re new to the insurance industry or you’re a veteran looking for a refresher on key insurance issues and skills, IIAT’s commercial and personal lines classes provide the most up-to-date insight and practical guidance for Texas insurance personnel.

Commercial Lines Classes

  • 7.5 CE Credits (Workers Comp & Specialty Policies, 7 CE credits)
  • 8 a.m. – 4:30 p.m.
  • $175 member/$215 nonmember

Note: For two-part courses, completion of Part 1 is not required to attend Part 2. Parts do not have to be taken on consecutive days.

Earning the TIIA Designation | Who Should Attend?

Commercial Property Exposures – Part 1

Review exposures associated with business property including valuation issues and coinsurance. Explore key endorsements that are important elements of establishing values to comply with coinsurance. Common customer questions and solutions to common problems are also addressed.

Topics include:

  • Valuation Issues
  • Coinsurance
  • Building coverage and business personal property coverage
  • Property not covered
  • Property of others
  • Key endorsements
  • Limits
  • Loss payment provisions
  • Agreed value
  • Optional coverages
  • Common problems and solutions

Commercial Property Exposures – Part 2

Analyze the various causes of loss forms and review of business income, crime and other coverages that are important elements of a complete business insurance program. Explore statutory protections and underwriting issues for business property.

Topics include:

  • Causes of loss
  • Blanket insurance
  • Reporting form
  • Peak season
  • Spoilage coverage
  • Ordinance or law
  • Business income
  • Flood
  • Inland marine
  • Equipment and systems coverage
  • Crime coverage
  • Common problems and solutions

Workers Compensation and Specialty Policies

Review the workers compensation policy and the statutory benefits in Texas. Discover a framework for evaluating non-subscription products and get an introduction into specialty liability policies including cyber liability and directors and officers.

Topics include:

  • Workers compensation policy
  • Classification and rating
  • Non-subscription products
  • Statutory requirements
  • Independent contractors
  • Professional liability and cyber liability
  • Claims made
  • Employment practices liability

Business Auto

Review the business auto form along with several potential coverage gaps and how to close them. Explore whether or not there is a need for personal injury protection and uninsured motorist coverage along with common customer questions and misconceptions.

Topics include:

  • Business auto coverage form
  • Assigning symbols and symbol 10
  • Drive other car
  • Individual named insured
  • Personal injury protection
  • Uninsured motorists coverage
  • Garage keepers
  • Mexico coverage
  • Loading and unloading
  • Common customer questions
  • Claims settlement issues

General Liability - Part 1

Learn about the theory of negligence and types of damages and how the general liability policy responds. Discuss key exclusions in the policy and common customer questions.

Topics include:

  • Theory of negligence
  • Types of damages
  • Policy structure
  • Definitions
  • Coverage A - bodily injury and property damage
  • Coverage B - personal and advertising liability
  • Coverage C - medical payments
  • Limits and conditions

General Liability – Part 2

Explore common problems with additional insureds and certificates. Review contractor exposures, pollution, classification issues, and surplus lines limitations and common problems affecting each of these areas. 

Topics include:

  • Who is an insured and additional Insureds
  • Certificates of insurance
  • Contractor issues
  • Mobile equipment vs. auto
  • Classification and rating issues
  • Common customer questions
  • Cancellation and non-renewal
  • Surplus lines issues

E&O Risk Management: Meeting the Challenge of Change

  • 6 CE Credits
  • 9 a.m. – 4 p.m.
  • $175 member/$215 nonmember

This class provides a comprehensive view of E&O to help agents reduce their exposure to E&O claims. Learn about the lifecycle of an E&O claim, documentation techniques, E&O considerations for agency operations and more.

Topics include:

  • Agency and carrier relationships
  • Understanding agent duties and the role of agency procedures
  • Reporting an E&O claim and a 360° view of a claim
  • Risk assessment questionnaires and coverage checklists
  • Agency defenses and documentation
  • E&O considerations for agency operations

Also available as a live online video webinar at ABEN, The Agents and Brokers Education Network. Learn more.

Earning the TIIA Designation

To earn the TIIA designation, agents must complete all the commercial or personal lines TIIA classes, plus the E&O class, within five years of taking their first TIIA class. Agents must also pass an exam for each class.

Exams to earn the TIIA designation can be taken online after each class at no additional charge through the TIIA Exam Center. Passing the exam is one of the requirements for earning the TIIA designation in both personal and commercial lines. In order to maintain the designation, TIIA designees must complete 12 hours of IIAT CE-approved training every two years.

 Agents who complete the TIIA designation in personal or commercial lines earn the right to use the TIIA designation as a professional credential. The TIIA designation denotes an advanced level of knowledge and expertise. TIIA designees will have a keener understanding of regulations and insurance issues enabling them to provide the most accurate technical assistance and superior customer service.

Who should attend?

The TIIA program is ideal for agency staff who assist customers with their insurance questions or advise customers about insurance options. No previous experience is required, though introductory training in the agency or with IIAT’s New Employee Orientation program is advised. Experienced employees who train others in the office will benefit from exposure to the materials and instructional methods.

Contact IIAT Education & Training

Connie Gomez
Connie Gomez

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