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E&O Loss Control Guide

An Agency Guide to E&O Loss Control

  • To encourage you to develop a comprehensive Agency Procedures Manual, if your agency does not now have one, and to provide you with the tools to do so.


  • To encourage you to give your current Agency Procedures Manual a critical review, if your agency already has one, and consider making revisions in accordance with recommendations presented in the guide.
  • To help you obtain expert advice on the recommended procedures for a particular agency function.

Implementing an E&O Loss Control Program

An E&O Loss Control Program could reduce your exposure!

View the E&O Loss Control Program

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The Client Lifecycle – Agency Workflow Sections​

  • The following sections of the guide follow a client from “cradle to grave,” representing transactions and workflows in the typical independent agency.
  • Regardless of the nature of the transaction, proper documentation is essential and the establishment of consistent procedures is key to being able to defend an E&O claim.
  • Each section contains the tools you need to develop Best Practices procedures for the particular workflow.
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Cari Senefsky

Director of Professional Liability