We're thrilled to announce the addition of Carie Ann Roach, CPCU, CRM, CIC, MBA, CISR, ACSR, to the association as the Director of Technical Affairs. Carie will be instrumental in providing comprehensive technical insurance support, consulting with member agencies to enhance their business performance, offering agency management guidance, and delivering solutions to complex insurance issues.
Carie's professional journey is marked by significant achievements and extensive experience in the insurance industry. As the former Operations Director at Miller & Miller Insurance Agency, she managed a dynamic team of 18, steering the agency through strategic planning and financial management to meet key business objectives.
In addition, Carie was the Owner and Senior Consultant at Novel Horse Consulting, where she built the business from the ground up. Her consultancy focused on maximizing operational efficiency, controlling risks, improving customer service, and implementing leadership programs for independent agents. Her strategic approach in business development, marketing, and sales plans has been crucial in sustaining growth for her clients.
Her educational contributions as an Adjunct Professor at Texas A&M University-Corpus Christi further highlight her commitment to the industry, where she shared her knowledge and insights with aspiring professionals. Moreover, her tenure as the CEO at American Financial Insurance Services, Inc. dba Borden Insurance, is a testament to her leadership capabilities and strategic planning skills.
"Carie's extensive experience and proven track record in the insurance industry make her an invaluable asset to our organization. Her insights and expertise will undoubtedly propel our members towards greater success. We are excited to have her on board and look forward to the positive impact she will bring to our members,” said IIAT President & Executive Director Marit Peters.
"I’m eager to leverage my experience in insurance operations, client engagement, and strategic planning to support and empower our members. Helping IIAT members navigate the complexities of the insurance industry and succeed in their endeavors is a challenge I am excited to undertake," said Carie.